1. Returns and Timeframe: You have the flexibility to return most new, unopened items within 5 days of delivery, allowing you ample time to evaluate your purchase.
2. Eligibility: Items eligible for return must remain in their original condition, including all original tags, packaging, and accessories.
3. Refund Options: You have the choice between a full refund to your original payment method or receiving a gift card equivalent to the value of the returned item.
4. Defective Items or Our Error: If the return is prompted by our mistake or a defective item, we will cover the return shipping costs.
5. Non-Returnable Items: Specific items, such as those categorized as final sale or customized products, cannot be returned. We recommend reviewing product descriptions before making a purchase.
6. Return Process: Initiating a return is straightforward:
- a. Contact our customer service at firstname.lastname@example.org to request a Return Authorization.
- b. Securely package the item, enclosing a copy of your purchase receipt.
- c. Ship the item to the address provided by our customer service.
7. Condition of Return Items: We kindly request that returned items remain in their original packaging and maintain the same condition as when received. Items showing signs of use, damage, or missing components may not be eligible for a full refund.
8. Return Shipping: Return shipping expenses are your responsibility unless the return results from our error or a defective item.
9. Processing Time: After we receive your return, please allow up to 5 business days for inspection and the processing of your refund or exchange.
10. Refund Timing: Refunds will be processed back to your original payment method or issued as a Gift Card within 5 business days after the return is processed.
11. Restocking Fee: In certain cases, a restocking fee of 25% may apply to cover handling and processing costs. This fee will be deducted from your refund.
12. Communication: We will keep you informed via email regarding the status of your return and its processing. Should you have any questions or concerns, please feel free to contact our customer service.
Our priority is to provide you with a smooth return experience. For any inquiries or unique situations, please don't hesitate to reach out to our customer service team at email@example.com. We are grateful for your choice in My Wholesale Fashion and value your business!